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I WILL be contacting them tomorrow with my complaints. I really appreciate your help. This has been VERY frustrating. I have been playing for years and enjoyed it but now the games are all high limit games and you can not earn any coins especially in the free spin you never get anything but 7s every now and then and the new games are very hard to get rewards or free spins.
I have been playing the Multiplying Bunnies game and is on level 77 and have only hit free spins once. Thinking about stop playing and look for another casino game.
Seems every time I hit a big money payout, there is a "computer malfunction" and I end up getting nothing I dont want their pittance, I would like my payout.
I like many of you, "pay" for my credits. Anyone know where I can file a legal complaint? The day before yesterday, I had over 70 million points, the same day i went down to 4 million points.
They tell me they can not give them back but wait, here is 13 million for you sorry for your inconvience. My computer did not crash.
I know you can go back and check when I purchased the points, I also know that you should be able to check my account and see the points I had.
What happened is not acceptable to me. When I finally get intom the game after waiting at least 5 minutes for it to upload I spin o1 or 2 times and it locks me out.
What is going on, I have been playing in this casino for years, what is the problem now. I already sent you a complaint about being locked out of the games in the High Five Casino.
I keep being locked out and am getting frustrated that I paid all this money for tokens I cannot play. Kindly fix whatever problem you are having in this casino or I will be forced to contact my credit card company to file a dispute and have the money credited back to my credit card account.
I will let them know you charged me for tokens and now I am unable to get into the games. It upsets me that I paid for something that I cannot use.
It is not my computer as all other casino sites are fine. Today is worse that ever, trying to get into games is impossible. Please, please check my 2 previous complaints about not being able to get into games.
My computer is ok as all the other casinos allow me to get into games. OK here I am again, this is my 4th complaint in 2 days. I thought after the extensive maintenance that was done today I would have finally been able to play my games.
Unfortunately I am still having the same problem, cannot get into any game in High Five Casino, all games are frozen. Needless to say I am very disappointed.
All other online casinos are ok, I have no problem with any of them, only High Five Casino. Please answer my complaint and tell me what is going on and also whether or not the credit back to my credit card will be honored.
I have been playing this casino for many years, as you will see by your file, and have purchased many dollars worth of tokens so I am frustrated at this point.
Also the fact that I have had no response is upsetting. I paid for coins, but never received the coins money was taken from my account 4 times, and was told to use a different method of payment.
Either refund my money, give me credit for the purchases or I will dispute the purchases. I have not been able to play your casino for 3weeks or more.
When I was playing my free spins. I got 3 unlock symbols. When I went to highlighted game. It locked up, saying pick a highlighted game, it froze up.
Like I said this has been going I somehow lost all my points and game levels and cannot open anything to get to customer service.
Can you please send me instructions on how to get back to my games and levels. I have tried going thru face book but a screen pops saying there is no such page.
I have tries the App Store with This has been going on for almost a week. Apparently no one pays attention any ways.
The screen opens but as soon as the daily ad to I have been playing for months and I have finally won gbp last week. After days of waiting for my documents to be approved I was told that my date of birth was wrong.
When I joined it must have defaulted to not which is my DOB. They are saying I was also excluded from a I have won a bonus three times and the site goes down before the bonus starts.
When I logged back in there is an apology but the points are gone and so is the bonus.. That is just wrong when you have to purchase points.